Have you ever had such a bad experience with a brand that you stopped using it?
My answer: mmm, I usually stop using a brand when they do something really bad, like reacting too harshly to a negative review (no need for that, unless the blogger is being unnecessarily nasty) or threatening bloggers with legal action for recreating a manicure they were in the process of copyrighting (even though they hadn’t invented it! – and I’m talking about Ciatè btw). But I won’t stop using a brand just because one or two of their products didn’t work for me. After all, every line has a few duds, and not everything works for everyone anyway.