I have a confession to make. I’m an addict and Ebay is my drug. You wouldn’t believe how much time I spend on the site browsing and looking for some great deals. Ebay is a fantastic place to get items that aren’t available locally or expensive products that I wouldn’t be able to afford otherwise. But it is also full of scammers and dodgy dealers and for this reason a lot of people are nervous and scared about buying on ebay.
I admit I’ve had a couple of bad experiences in the past, mainly when I first started using the site and didn’t know very well how it all worked, but once you learn your rights and how to spot fakes and dishonest sellers, shopping on eBay isn’t scary anymore but very enjoyable. So, here’s a few tips I learned to avoid dodgy sellers and get genuine discounted makeup:
1. Check Seller’s Feedback
The first thing to do when you’re thinking of buying something from eBay is to check the seller’s feedback to see if they are reliable. Usually I prefer buying from sellers that have at least 100 feedback, a lot more if the item I want is really expensive. Of course, when someone has a lot of feedback, a few of them are bound to be negative. It could be than an item was lost in the post, arrived damaged or maybe the seller didn’t send it quickly enough. As long as the seller solved the problem with the buyer and it doesn’t happen too often, that’s fine with me. What you should avoid is buying from sellers that have been reported selling fake makeup. If someone sells a lot of fakes, someone is bound to have bought it, realized it wasn’t real and left a negative feedback. Also, I tend to avoid buying from people that have 95% or less positive feedback cos, unless they have thousands of transactions, there’s probably something wrong with them. And I beware of people that sell things for the first time as well cos even if they are honest (hard to tell without feedback, although if they have good feedback as buyers they probably are honest), they might not know very well how the ebay system works and what to do should there be any problems.
2. Google the item you are interested in
If something looks too good a deal or you simply don’t know the brand well enough to know if an item is real or fake, just do your research. The first place to visit is the brand’s website to see if the picture and description of the item on ebay looks exactly like the real product sold in stores and on the official website. If instead you’re interested in a LE or discounted item, just google it. If something exists you’re bound to find some pictures, review or mention online. For instance, MAC eyeshadows don’t come with sponge tip applicators and a quick search on the net will reveal that, preventing you to waste money on fakes.
3. Buy from sellers that take their own pictures
Personally, I prefer to buy from people that take their own picture as that way not only I know what I’m getting, but it is also easier to spot fakes. From a promo picture, you can’t tell if that MAC eyeshadow we were talking about earlier has a sponge applicator and is therefore fake for instance. Unless the seller has been recommended to you by a friend who has had a positive experience (and knows how to spot fakes!) or has thousands of positive feedback, meaning he/she is reliable, always buy from sellers that don’t use promo photos or you may end up getting something different from what you thought you’d get. Also, some people take really close shots of samples they got with GWP or at stores to give the impression they are selling the full size products, so look at the pictures carefully and if the price is too low, then it is probably too good to be true.
4. Buy from personal sellers
Personally, I prefer to buy from personal sellers, people that just want to get rid of something they bought or were given that they don’t like or use anymore. Spotting them is easy. Just click on “see other items” to know what else they are selling. Personal sellers won’t just sell makeup but also books, clothes, bags etc. If someone, instead, has 10 of the same palette and don’t have a shop or aren’t registered as a business seller, chances are they are dodgy, so run away. Of course, sometimes personal sellers can sell fakes too. Maybe they are reselling something they had bought from ebay without realising it was fake (sometimes mistakes are made in good faith), so don’t forget to carefully look at the picture and, when in doubt, ask. Which leads me to the next point.
5. Email the seller
If the picture isn’t clear or is a stock one, or if you want to know if an item is new and unused, or when it was bought/manufactured to avoid buying something that’s gone bad or have any other question or concern, don’t hesitate to contact the seller. Don’t worry about not trusting their honesty, just write them a polite message explaining you’ve had a bad experience before and if the seller is reliable they will soon get bad to you with all the information you need. Dodgy sellers instead will refuse to do so, and for obvious reasons, so if you don’t hear back from them, don’t bid.
6. Only pay by paypal
When you buy something from eBay, pay by Paypal only. Unlike cash sent by mail or money given in person, Paypal is trackable so, in case something goes wrong and you get a faulty or fake item, you actually have proof that you paid. In addition, if you pay by Paypal, you can submit a claim within 45 days and get a refund. But don’t wait more than 45 days or your right to submit a claim will expire and you’ll never get your money back.
7. A note on what New means
Due to hygienic reasons, on eBay it is possible to sell only new and unused items. For this reason, when sellers lists a makeup item, they can’t choose the option “used” like they can with clothes or other items. However, a lot of people sell used cosmetics and if they are honest, they will say so in the description. If something is lightly used or just tested and the sellers states so, I don’t mind. I don’t worry too much about germs cos products can be sanitized (I avoid liquid eyeliners or mascaras though cos you can’t sanitize them if they’re used and you can get an infection, but with everything else I’m not too bothered), but read carefully so that you know in what condition the item you want is and only complain you got something used if the seller didn’t state it was used or if it was used more than what you were led to believe.
8. Follow your instinct
But the most important thing is to use your best judgement and follow your instinct. Always. If after following all the tips above, something still doesn’t feel right, don’t bid. Of course, if you get a fake you can always get your money back with Paypal within 45 days, but at the end of the day, it’s your hard-earned money we’re talking about so if you’re not sure, it’s best to spend a bit more and go buy what you want in a shop.
I hope these tips have helped you. Do you use eBay? Do you have any additional tips you’d like to share?